Refund policy
We at **Design Sense Furniture** put your trust first, and because we are confident in the quality of our craftsmanship, we present to you the following policy:
**1. Right of Inspection Upon Delivery**
**Product Inspection:** We give you the full right to inspect and examine the furniture upon its arrival at your home and before the shipping representative leaves.
**Refusal of Delivery:** In case of any quality concerns or if the product does not match the image, you may refuse delivery immediately.
**2. 3-Year Warranty**
**Warranty Period:** All our products are warranted for **3 years** against manufacturing defects.
**What the Warranty Covers:** The warranty covers structural defects (such as wood loosening, assembly defects, or upholstery defects resulting from poor manufacturing).
**Outside the Warranty:** The warranty does not cover damage resulting from misuse (such as cuts, burns, or the use of chemical cleaning products not intended for furniture).
**3. Return and Exchange Cases After Delivery**
Given the availability of door-step inspection, returns are not accepted after delivery except in the case of a **hidden manufacturing defect** that was not visible during inspection, and is reported within **48 hours**.
The defective piece is replaced with a completely new piece or repaired free of charge during the warranty period, depending on the type of defect.